We purchased a 7 18X DVD 52X Premium Series Tower Duplicator in October 2007 from your website. The 2nd DVD Drive in the tower has since failed and we need to arrange a repair/replacement under warranty. The serial number of the tower is [edited]
Hi Nicola - will you be OK to power down the device - and remvoe the drive? If so please go ahead and do it. Kind regards.
Customer - 2008-02-18 17:13:51
What should we do when we have removed the drive?
David - 2008-02-18 18:30:56
Hi Nicola,
I will invite you to fill out an RMA form, once that is completed I'll then authorise the return of the drive for you. Once its received, it will be quickly tested and a new drive sent out to you.
Kind Regards, [edited]
David - 2008-02-18 18:32:32
RMA SENT
David - 2008-02-19 12:31:23
AUTHORISATION SENT
Jen Holden - 2008-02-22 17:25:20
Hi Nicola
Just letting you know we received your drive back, and have sent you a replacement drive tonight for delivery on monday.
Please note this ticket will now be closed.
Kind regards,
[edited]
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