Hi, I ordered this in the belief that it was the unit that would protect up to 5 computers, also known as Gatekeeper pro
( there was no image available).
Could you please tell me whether this item can be reurned and how much the restocking fee will be.
Thannking you in anticipation
Regards
[edited]
Hi Mike, Yes it can be returned. It must be in its original packaging with all discs/manuals etc included, and there is a 20% restocking charge.
Regards, Nye
Customer - 2008-05-23 16:38:24
HI, I would like to return this item but would like to exchange for the Yoggie Gatekeeper Pic Pro/Soho. (This machines protects up to 5 PCs) If you do not have this model could you please tell me hwhat to do to return The Item I have.
Regards
[edited]
David - 2008-05-23 16:48:32
Hi Mike,
I'm afraid we don't sell the version of Gatekeeper that supports up to 5 PC's. I will send you an RMA form now, please complete it and I'll give you a returns number, you can then send the unit back to us.
Kind Regards
[edited]
David - 2008-05-23 16:48:44
RMA REQ SENT
David - 2008-05-23 17:37:10
AUTHORISATION SENT
Jen Holden - 2008-06-11 08:10:35
Hi Mike
You have now been refunded £75.51 (value of item minus 20% restocking fee). I must say - having seen the box - I congratulate Yoggie on making the biggest possible amount of packaging for such a small item! (Sarcasm, of course!).
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]
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