Hello,
I bought a Bravo Pro Printer from you on 7/11/2007, your order number: [edited], this was part of a deal that also included a ProBurner 11 dvd.
As of 2/1/2008 the Bravo Pro Disk printer has stopped working. This unit is still within the warranty period but your store is closed until the the 7th Jan 08. I would like to sort out a replacement unit as soon as possible, my telephone number is[edited]
Hi Gary. Sorry to hear that the Bravo disc printer has stopped working. What seems to be the problem?
Customer - 2008-01-07 11:04:50
Hello I have spoken to [edited]and explained that the unit does not power up at all and there is a vague burning smell within the unit.
[edited]has agreed to issue an RMA to intiate a repalcement unit.
Regards
Gary
David - 2008-01-07 11:34:00
Hi Gary, thanks for the prompt response.
One final thing - could you also please confirm the serial number of the unit you're experiencing problems with. Our records indicate it is [edited]
I will invite you to fill out the RMA form. Once complete, I'll be able to authorise the return of the product for repair.
Kind Regards,
[edited]
Jen Holden - 2008-01-25 17:44:29
Hi Gary
Just confirming (as per call today) that we are sending your repaired printer out today for delivery back to you on monday.
Please note this ticket will now be closed, if you need anything else please open a new ticket or email [edited].
Kind regards,
[edited]
Loading. Please Wait. 
