hi,
We have bought this U Printer cd/dvd labeller about a month ago and users were complainig that it was coming out faint. I orderd 5 more ribbons from your website and replaced one as per the instructions. The print was still extremely faint . i tried diffirant kinds of DVd\\\'s and also one that we had previously printed on and still the same . I then thought maybe i had a faulty ribbon and proceeded opening a next one but still the same. This is now urgent as i have just used 3 brand new ribbons through experimenting on what looks like to be a faulty unit. What is the next step. Thanks
[edited]
Nick - hang on to the ribbons, accept the one that is presently in the printer.
David - 2007-09-10 14:23:00
Hi Nick,
I have just tested your printer and I can't seem to find a problem. Initially, with the disc you supplied, the print was indeed faint and barely noticable, however when swapped for a white thermal printable DVD it printed instantaneously and without problem (using the same ribbon your provided). I have now done several discs in a row, all with very crisp clear writing.
What type of discs are you currently using?
Kind Regards
[edited]
CD-Writer.com
Customer - 2007-09-10 16:49:23
hi [edited] our address as follows
IT Support
Curtis Brown Group Ltd
[edited]
Jen Holden - 2007-09-11 17:21:35
Hi Nick
Just confirming we've sent the unit back today so it should be with you tomorrow.
Please note this ticket will now be Closed -if you need anything else please open a new ticket or email [edited].
Kind regards
[edited]
Customer - 2007-09-13 15:02:01
Thanks , we recieved the label machine and it mysterialsy prints on the CD's . Thanks anyway
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