AUTHORISATION SENT

Sorry not sure its RMA we want actually. Its not working with our line, we really need an exchange for another similar product that will work with our line (PPPoA) instead or a refund on the product.

Hi Joe - don't worry.
This is our returns process. The unit will be tested when it arrives back with us and we'll give you a credit to spend on whatever you wish.
Kind Regards,
[edited]

Ok thanks for your help [edited]. Will there be any charge for this?

Hi Joe,
Providing you still have all the original packaging, then there will not be a charge.
Otherwise I'm afraid a 10% restocking fee will have to be applied to the order.
Kind Regards,
[edited]

Thanks thats great. We have all original packaging.

Hi, has this now been recieved, I sent 1st Class recorded delivery on Saturday Morning.

Any News?

Hi
The unit has been received yet and will be looked at and evaluated shortly. If you require your replacement unit urgently I suggest you order it on the website.
Kind regards,
[edited]

Thanks for letting me know [edited], just wondered if it had arrived with you or not.

Ill wait until this has been credited first, then get a different router. Not that urgent.

Hi has the item been checked now?

Hi Joe,
The items has been checked and your refund is being processed.
Kind Regards,
[edited]

Thanks, will the refund be sent out to me, or is it online or on paypal or something?

Has the refund been sent yet?

Hi Joe
I have now processed the Paypal refund for the returned unit.
Please note this ticket will now be closed - if you need anything else please email [edited]
Kind regards,
[edited]