Dear Sir,
I have a Stordigital CK-Pro 1-352 CD (SDCKP3CD) which I purchased from you in Jan 2005. Unfortunately one of the drives will no longer write, it's a mechanical problem judging by the noise it's making.
Rather than purchase a new duplicator is it possible to replace the faulty drive, or all four drives, with new ones? The unit is in Portugal and I do no want to ship it back to the UK.
Many thanks for your help.
Kind Regards
[edited]
Dear Rord, please power down unit and have drive removed, letting me know via ticket the drive make, type and serial number. kind regards.
Customer - 2008-02-01 12:11:39
Hello,
Thanks for the reply, here is the information you need:
Make: Asus QuieTrack 52x32x52 CD Re-writer
There are two bar-coded labels on the unit: [edited]and Manufactured October [edited]
Many thanks
Rod
Customer - 2008-02-01 12:12:55
Hi again,
Just noticed another number: Model No. [edited]
Rod
Nic - 2008-02-05 09:07:03
Dear Rod - if you wish you can send us back the drive using following RMA number.
Customer - 2008-02-05 13:12:47
Hello, I'd be happy to send the individual drive back, hopefully not the complete duplicator. However if you have technically identical CD drives to the Asus ones would it not be easier for me to telephone you with my credit card details and for you to send me two drives (1 spare for the future)?
Please let me know before I go to the RMA section.
Thanks, Rod
Nic - 2008-02-07 09:14:46
Dear Rod - we have couple of black drives that match your unit. £25 per per dirve plus vat if you would like them. Kind regards.
Customer - 2008-02-07 15:47:21
Hello,
Yes, thanks that would be great. Please let me know the total cost for sending to Portugal and I'll telephone you with my card details.