We purchased a StorDigital DP50 Cd Printer from you about 6weeks ago (19th Oct 07). Last week it stopped working. The Problem is that the CD tray has/isn't retracting back into the printer. I've tried some basic things; Power on/off and the paper feed button.
If there is a simple solution to this problem i.e. try this button combo to reset the printer please let me know asap so we can try that.
Please reply to me at [edited]& CC to [edited]
Hi Rob, Are there any lights flashing on the printer? [edited]
Steve - 2007-11-21 10:34:23
Hi Rob,
In order to retract the print tray you should be able to press the Round button underneath the X Button. this will retract the Tray. Failing that please can you provide a contact telephone number so that we can discuss the problem.
[edited]
Steve - 2007-11-23 10:49:54
Hi Rob I'm sorry about the trouble that you have been having with the Stordigital DP50, I'm guessing that there is a communication problem between the motor and the mainboard of the DP50.
Please can you further complete a RMA Request form that follows this email.
[edited]
David - 2007-11-27 10:26:30
NOTE: E-mail address was wrong - customer has been receiving no automated communication through the ticket. opened new ticket (2991) through StorDigital support with identical details. Authorising return through new ticket.
[edited]
Loading. Please Wait. 
