Liaising with Derrick Hamilton, we have determined that our Stordigital 3 cannot copy Ganz CCTV export DVDs where he was able to copy them. So he has requested we submit a ticket to get the machine looked at.
Your duplicator is ready for collection. It has been determined that the fault you were experiencing was due to some extra data on your master that was prohibiting the display of the video files on the finished copies. It took a while to figure out what was goin on as copying your master disc didnt solve the problem. In the end, we had to copy the individual files and make a new master with Nero. I am including a copy of the new master disc so you can see there is 200MB less data. Kind regards, [edited]
Customer - 2008-07-16 13:54:14
Thank you. Can you supply me with any details I need in order to arrange collection, or is your Greenwich Centre Business Park address and the this RMA number enough information to give to a courier company in order that the device can be handed over when they get there?
Regards,
Simon
Jen Holden - 2008-07-21 17:24:24
Hi Simon
Just confirming that your courier collected your unit today so its on its way back to you.
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]
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