Hi Tom
As discussed I have sent you the RMA form. If you wish to proceed the evaluation fee is £50 exc vat for us to diagnose and quote on the repair (outside warranty). If you do proceed with the repair we waive the £50 charge.
If you want to proceed please fill in the returns form in order to be issued an RMA form, thanks.
Kind regards,
[edited]

Hi. I have just spoken to [edited] who has agreed to waive the £50 evaluation fee. Thanks [edited]!
I will fill out the RMA form and return now and in the meanwhile will arrange a courier to send the unit back!
Thanks, [edited].

Hi Tom, Having looked at your duplicator, in terms of evaluation, I believe the most likely cause of the problem is multiple drive failure, requiring the replacement of the writers. In view of the fact that your machine has fallen just outside of its warranty period, we can in this instance, waive our labour costs and charge you only for the drives and return carriage - approx £175. Awaiting your response. Kind regards, [edited]

Hi [edited],
Are we absolutely sure the drives are not working? Especially since when we spoke you mentioned that you had successfully written some discs!??!
I would like it to be fixed but for the correct reasons!! Do we get another 1 yr warranty on the unit after the fix?
Ill await your reply before giving the ok to any work needed. Thanks,
Tom.

Hi Tom, Having looked at your duplicator, in terms of evaluation, I believe the most likely cause of the problem is multiple drive failure, requiring the replacement of the writers. In view of the fact that your machine has fallen just outside of its warranty period, we can in this instance, waive our labour costs and charge you only for the drives and return carriage - approx £175. Awaiting your response. Kind regards, [edited]

Hi Nic/Derick,
Can you confirm via this ticket / email that after the repairs are complete we will receive a fully working duplicator unit back again?
If so please go ahead with the repairs as quoted and return asap!!
Thanks,
[edited]

Dear Tom, we agreed you woudl send your faulty master for testing. Your unit is on the bench now have ing drive replaced withh 115 units. Your previous drives will be sent back to you with the duper. Can you get that master over?? Kind regards.

Unfortunately, after having a v.busy day again, I haven't sent a master DVD to you for testing.
Although you mention the repairs have been carried out now? If so can we get the unit returned asap with an invoice? Thanks very much,
Tom.

Hi
Just confirming your courer collected your duplicator and the drives this morning.
This ticket will now be closed.
Regards
[edited]