I paid for a new CD printer but the printer you have supplied is used. This is clearly evidenced by; No protective film as would be expected, scratches and marks, print misalignment and no driver/manual CD. If I had wanted a second hand printer I would have gone to ebay and paid a fraction of what I paid you. Please contact me as a matter of urgency to discuss how this can be resolved without formal action. My mobile number is [edited]
Hi Simon,
Please let me know when would be a good time to arrange collection of your DP50.
I am currently pre-testing a new unit for you which I will have ready for dispatch soon.
Kind Regards,
[edited]
Customer - 2008-04-14 09:54:40
Hi [edited],
Anytime would be OK. If you can let me know when, I will ensure there is someone here who is aware of things.
Simon
David - 2008-04-15 10:07:05
Hi Simon, I will arrange collection of your faulty DP50 today.
Your new unit will be with you soon. Thank you for your patience in this matter.
Kind regards,
[edited]
Jen Holden - 2008-04-18 17:47:30
Hi Simon
We have sent you a new printer out today for delivery on monday. Please note we have sent back the 'bits' you sent us (ie the cables, inks, CD etc).
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]
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