The copy bought in 13/7/06 [edited]
Keeps putting cds on cdrom tray and without closing tray removes cd to faulty spindle.
Does not happen all the time so intermitant.
Just over year old but we do need it repairing asap.
What happens next.?
[edited]
Its over a year old just
Hi [edited] is it just the one drive that is failing? [edited]
Customer - 2007-08-14 09:12:15
The problem can start on any drive.
It Simply puts cd on tray. tray remains open. Tray below opens up. Arm removes top cd and places on done spindle when its a blank unwritten cd. It then does it for the other drives.
Please can we get a rma number as need to return the unit today. ASAP
What timescale for the repair. ?
few days - week ? etc.
I take it the unit only had a 1 year guarantee so it will be chargable ?
Thanks
[edited]
[edited]
Steve - 2007-08-14 09:38:17
Please complete an rma form that will follow this email. This item is out of warranty so therefore it will be a chargeable repair. A quotation will be issued before any repair will commence. [edited]
Customer - 2007-08-24 10:14:00
We returned the copier over a week ago now.
Have you found the fault, Cost etc.
Please let me know asap as we were hoping to get it back around now.
[edited]
Steve - 2007-08-24 10:30:52
Quotation for cost will be with you before the end of today. Apologies for the delay. [edited]
Jen Holden - 2007-09-04 18:11:26
Hi Nick
Just letting you know this ticket will now be closed - since we sent the unit out yesterday after doing the repair.
If you need anything else please email [edited], or open another ticket.
Kind regards,
[edited]
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