hi,
i bought a Primera Disc Publisher Pro off of you a while ago and it's always worked well as a printer (burning is temperamental), but recently it takes around 30min to print onto a single disc, the print head sweeps from left to right, but waits about 30 sec between each sweep. I have updated all the software and firmware to the most upto date, but it has made no difference. No settings on the publisher would have been changed prior to the problem.
Hi James,
Please remove the cartridges, power off the unit and wipe copper connectors in the print carriage head with your fingertip. Please also check and wipe the print head and connections on the cartridges. If possible please also try the printer on another computer.
Kind Regards
Tom
Customer - 2008-11-26 12:10:45
Hi,
That didn't work I'm afraid. I have tried the printer on a number of computers now with multiple USB cables. Also the bottom drive no longer appears when you select the Robotics in Discribe.
I also tried doing a calibration print, but it failed halfway through (which was about 10 minutes).
James
Tom Bartoszcze - 2008-11-26 12:33:06
Hi James,
I am afraid there is noting much that can be done remotely to solve the problem. Please fill in the RMA form that will follow the post shortly and the return will be authorised for you.
Kind Regards
Tom
Loading. Please Wait. 
