The machine will be shipped by City Link tonight, for a 12.00 noon delivery on Monday 21st January.

This unit has been received. And will be on the bench shortly.

Can you advise me, as to when the machine will be repaired and returned to us.

Thank you,

[edited]

Charles - your machine is going through final phase of repair. I will check with engineer again today. It may ship for monday or tuesday. Kind regards.

http://www.cd-writer.com/support/index.php?go=admin&go2=ManageTickets&ticket=1202

Have just received this email, but it is for a fault that was solved and repaired 3 months ago!

Hi [edited],
We are actually just going through our system organising and closing a few of the older tickets. The link you were sent was actually in error!
Thank you for replying so quickly though! This ticket will now be closed.
Kind Regards,
[edited]