Hi Mike,
I'll issue your RMA number now. Please make sure the unit is sent back to us still sealed to receive your full refund.
Kind Regards,
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David - 2008-04-24 11:30:38
AUTHORISATION SENT
Customer - 2008-04-24 12:32:32
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The unit is not sealed as it was when we received it, as we unpacked it before realising we would not be able to use it. I have also been requested to place the RMA request form in the box, so need to open it (again) in order to do that.
Also, as we feel we were badly advised on the purchase of this unit, we do not feel inclined to pay the cost of return. Is there some way in which you could arrange collection?
Regards,
Mike
David - 2008-04-24 13:09:18
Hi Mike,
Who did you speak to for advice on the unit? I'm certain whoever you spoke to would have tried their utmost to ensure the unit was suitable for your needs. What particular task did you find the unit wasn't up too? Perhaps there is an alternative product we can find that will do the specific job you need.
I'm afraid we could not arrange collection of the unit under these circumstances, everything operates under a return-to-base policy.
If the unit is already open please just ensure it has all the contents and is packed as new.
Kind Regards,
[edited]
Customer - 2008-04-24 14:01:10
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Not sure who I spoke to in the first instance, but he advised against the Coomber 6120 and suggested that this one would be ideal. We were not told that we would be unable to connect a microphone direct into the unit nor that we would have to purchase speakers separately. All we wanted was a recorder that can be used in a training environment so that sessions can then be replayed. I explained all this at the time.
Regards,
Mike
Customer - 2008-04-25 16:29:16
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I do not appear to have had a response to my email of Thursday afternoon. I really hope that you are able to arrange collection. We do not feel that we should lose out financially as a result of your company not advising us correctly in the first instance.
Regards,
Mike
David - 2008-04-25 16:57:12
Hi Mike,
I've spoken with my managing director and we will arrange collection of the unit for you. Please confirm the collection address and I'll book a courier to get the unit on Monday morning.
Also please ensure the unit is packed away AS NEW and that all components (and original packaging) are present in the box. If any of these are missing I'm afraid a re-stocking fee would be applicable - so please do ensure all the contents are present and accounted for.
I'm sorry the unit was not suitable for your needs and that you were originally mis-advised regarding its use.
Kind Regards,
[edited]
Customer - 2008-04-25 17:00:45
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Collection address is:-
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Many thanks for the approach you have taken regarding this.
Regards,
[edited]
Jen Holden - 2008-06-04 19:26:08
Hi Mike
Sorry for the delay in processing your refund. It has now been processed and you should receive an email from Worldpay confirming this.
Please note this ticket will now be closed.
Kind regards,
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