Hi Paul, Please can you let me know which item you are unhappy with? and why you are unhappy with it. [edited]
Customer - 2007-12-14 14:13:53
As discussed on the phone earlier it is the Primera Bravo 2 printer that I am unhappy with. The print quality is not what I had hoped for from such an expensive bit of equipment. I be grateful if, as promised on the phone earlier, you would email me details of how to arrange the return.
Customer - 2007-12-18 15:31:13
I spoke on the phone to someone last week who advised me to email through some artwork to [edited] who could then advise me on how to improve the performance of my printer and agreed that if I still wasn't happy I could then arrange its return. I haven't yet had any repsonse to this email.
David - 2007-12-18 16:04:50
Hi Paul,
I received the file from my colleague earlier today, and noticed it is an Adobe Illustrator file extension. Depending on which printing software you are using, and whether you're printing though MAC or PC, it can sometimes be safer to produce a JPEG of the file you want to print.
Ideally, this should be 300dpi, 12cm x 12cm in size and saved uncompressed.
Please try this, to see if you have any luck. There is also the possibility you have a faulty cartridge - which is affecting the colours in your print. If you have a spare cartridge, try replacing the colour.
Kind Regards,[edited]
Nic - 2007-12-18 16:10:10
We will print off some samples this afternoon and post them out to you. Kind regards. [edited].
Customer - 2008-01-07 15:46:29
I received the samples sent. Both samples had ink smudges on them and lines through the solid block of colour. Having tried out various things to improve the performance of my machine I would now like to arrange its return along with the CD/DVD copier which came as part of the bundle. Please contact me asap to let me know what I need to do to arrange this.
Thanks
David - 2008-01-07 16:29:30
Hi Paul, I will invite you to fill out an RMA.
Kind Regards, [edited]
David - 2008-01-07 16:50:05
Hi Paul, I have authorised the return of the goods.
Please ensure everything is packed "as new" and in the same condition you received it.
Once the units arrive back to us, they will be tested. On successful completion of the tests you shall be given a refund.
Kind Regards,
[edited]
Customer - 2008-01-07 17:24:47
Is it possible for me to pay to use your courier? The courier I normally use doesn't provide sufficient insurance. If so, how much would it cost? Thanks
Nic - 2008-01-15 14:34:21
Paul - do we have the unit back here? Is this ticket waiting for response? Just doing a bit of housekeeping.
Customer - 2008-01-15 14:42:37
I was waiting for someone to reply to my above question about the courier
David - 2008-01-15 15:10:04
Hi Paul, you can arrange to use our courier if you like, however we could not cover the unit on our insurance. This means any damage cause to the machine in transit would be fully chargable. Probably your best option is to source your own courier, and ensure the goods are packed as well as possible (in original packaging).
Kind Regards, [edited]
Customer - 2008-01-29 10:13:18
I sent the items back via DHL last week, can you confirm whether or not you have received them please
Customer - 2008-01-29 13:13:11
According to the DHL tracking it was delivered to you at 9.15am on Thursday 24th. Please respond ASAP to confirm arrival
David - 2008-01-31 15:01:04
Hi Paul,
Sorry for the delay in replying, your unit arrived with no RMA number so we had to search through several units to find it! I can confirm we did receive your unit on 24th January. The job is still in the technicians workshop queue but you will be given an update through this ticket when repairs are underway/complete.
Kind Regards, [edited]
Customer - 2008-02-12 11:04:57
I have waited a further 12 days since this last response and would like to know what stage my return is now at ASAP
Nic - 2008-02-12 13:10:54
Can somebody please let both myself and the customer know what is going on with this ticket. Thank you, [edited].
Customer - 2008-02-14 12:36:55
I am still waiting for a response to this. Thanks
David - 2008-02-22 16:16:12
Hi Paul,
The unit itself is in good condition. However the inks are both open and need replacing at a cost of £23.50 + VAT EACH. There is also a re-stocking fee of £40 + VAT to replace the missing paperwork (quick start quide and manual) and for a new box.
Kind Regards,
[edited]
Customer - 2008-02-22 17:17:20
That's fine. So will the balance be refunded onto the card that way used in payment?
David - 2008-02-22 17:25:57
Hi Paul,
Yes, the difference will be refunded onto your card. Thank you for your patience in this matter. The transaction will be done by the close of business today.
Kind Regards,
[edited]
Jen Holden - 2008-02-22 17:57:16
Hi Paul
Just confirming the refund of £1366.52 has just been processed.
Please note this ticket will now be closed.
Kind regards,
[edited]