hi there i was just on phone speaking to steve.
i have a print factory 2 printer, we paid for a second year warrenty and are having problems with it.
the disks do not feed correctly always jamming
the bottom of the disks are also getting scratched.
when on photo mode it will print one disk then spit out a blank disk and jam the printer.
i would like to return to your or whoever sorts them as this has been an ongoing problem and would like fixed.
Dear Mr Summerton, Please can you fill out a RMA Form, so that the unit can be returned for repair.
When PAckaging the Unit please can you remove all ink cartridges and Put Tissue or Kitchen Paper into the Ink Well so that the ink does not go anywhere during transportation.
Kind regards
Steve.
Steve - 2006-12-18 17:35:35
Hi Dale,
It has just occured to me that, your Microboards Print factory 2 has a Microcare Warranty. This means that the 2nd year warranty is covered by Microboards directly.
To authorise a return please can you fill out a returns form for the Microboards website.
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