Hi,
I'd like to arrange for the return of a Wenger Pegasus notebook backpack.
One of the zips on the backpack has sheared off due to a faulty (porous) casting, this has exposed a sharp edge on which I've cut myself and having no wish to further injure myself I wish to return this to you for a replacement.
Many thanks
[edited]
Hi ya, Please can you fill out an RMA Request form which will follow this email. [edited]
Customer - 2007-12-20 20:24:45
Hi [edited], I've completed the RMA request form, but haven't heard anything back. Can you give me an update on the RMA please?
Thanks
Alan
David - 2007-12-21 12:03:53
Hi Alan,
Apologies you haven't received the authorisation yet. I will send it too you again now.
Please be aware, due to the christmas period we advise you send the bag back to us early in the new year.
Kind Regards, [edited]
Jen Holden - 2008-02-04 15:21:49
Hi Alan
Sorry for the delay. Your item is still in the returns process - I am waiting for confirmation that a replacement will be sent out.
Kind regards,
[edited]
Jen Holden - 2008-02-18 13:55:03
Hi Alan
Just letting you know we have finally recieved a replacement backpack from the supplier.
So it will be sent out today for delivery to you tomorrow. Please note this ticket will now be closed, if you need anything else please open a new ticket or email [edited], thanks.
Kind regards,
[edited]
Customer - 2008-02-24 11:45:57
Hi Jean, Just a quick not to say thanks for sending the replacement backpack out. It arrived on Tuesday. Thanks
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