Return of Bravo Pro

Dear CD Writer, Please find below a message written from our director to yourselves. If you could kindly respond ASAP, that would be appreciated. You can reach me on 07970 062 515. Regards, Tricia === CD Writer -- Less than one month ago, I spoke to yourself to order a brand new Bravo Pro, after experiencing problems with a previous machine(s). It was delivered by Interlink, assignment #7527699278. At that time, I expressed my severe disappointment with the Primera brand -- and the many problems I'd experienced with its properietary format to date. In order to assist speedy resolution, I ordered a brand new machine -- as I have done many times in the past from yourselves. Since then, I managed to get the new machine up-and-running and we have been desperately working from just one good machine so far. I also sent a previously purchased machine back to yourselves for repair. Now, just less than month on, and we have run into further problems -- this time with the *brand new* machine. The bottom drive on this machine has "gone." It is no longer recognized as a drive and instead comes up as a failed "USB Mass Storage device" which has "failed to start." I have tried this on multiple PCs with the same result -- AND diagnosed this issue with the Primera technical support individuals -- who, once again, confirmed hardware failure. This is absolutely unacceptable. We have continuously purchased machines from yourselves, in favour of competitors such as River Pro -- and *still* we run into quality issues like this. Is this a refurb machine at all? I would like to return this machine for a full refund, as I am *not* happy about returning it after just one month to have it "fixed" once again. That hardly rings true to me of a high quality product with a good life ahead of it. I may be interested in a full, brand new replacement -- but only if you can satisfy me of quality. I'd just like to add that I have done much to privately promote CD-Writer over the past couple of years, with a handful of personal recommendations and mentions in a number of articles that I have written. I am disappointed that such issues continue to crop up -- and whilst they may not be directly of your own doing, it is disappointing that it is your stock that appears to be at fault. I do hope that you can resolve this issue ASAP, and that we can maintain the business we have thus far enjoyed -- Best wishes, Karl Moore [edited]