Hi there, glad to hear that the replacement cartridge is working ok.
Reagrds
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David - 2008-06-04 11:30:48
Hi Nina,
It seems this ticket has been closed.
There is also no RMA or returns authorisation. Did you say you had returned the cartridge already??
No goods can be returned without first issuing a returns number. This is so we can track repairs and identify customer units in a more efficnent manner.
If you have not yet sent us the cartridge, I give you an RMA number now and we will get it processed for you. Let me know how you'd like to proceed.
Kind Regards,
[edited]
Customer - 2008-06-04 14:40:59
We sent the faulty cartridge to you quoting the ticket number. The replacement
cartridge reffered to as working well was one we had in stock, not one sent by you as a replacement.
We are still awaiting a replacement. I do not find this very satisfactory.
Chris
David - 2008-06-04 14:53:46
hi Chris,
I have spoken with the warehouse and thankfully they have managed to find the cartridge despite it having been sent with no returns authorisation or number.
That is probably the reason it has taken so long, as it needs to go through a specific department to be processed. They are going to dispatch a new cartridge to you this evening which should arrive with you in the next 1-2 working days.
Apologies once again for the delay.
Kind Regards,
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