Hi Tom
Please can I return one of the 11 disc duplicators I bought last week
Thanks
Mani
P.S. I dont have an invoice number so have put down the order number
Hi Mani,
Can you please let me know what is the reason for return? Can you please also let me know if the box has been opened?
Kind Regards
Tom
Customer - 2008-10-27 13:35:21
The reason is we did not require two but one, the box has not been opened
David - 2008-10-27 13:46:40
Hi Mani,
That is not a problem. however because your order contained two units, you got a special price. If we refund you for one unit, I'm afraid we can not give you the multibuy discount. The normal price of the Sony Premium 11 is £492.00 + VAT.
However, if the other unit is unused, I will exclude our normal 20% restocking fee.
Please fill out the following form, and I'll authorise your unit for return.
Kind Regards,
David
David - 2008-10-27 13:47:38
RMA REQ SENT
Customer - 2008-10-27 14:16:20
Hi Tom, there doesnt seem to be a form to fill out?
David - 2008-10-27 14:45:34
AUTHORISATION SENT
Jen Holden - 2008-11-24 13:46:34
Hi Mani
As discussed just confirming this ticket will now be closed, since I have just processed your refund for £409.46.
Kind regards,
Jen Holden
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