Dear Sir\'s,
Last year we had our CD duplicator repaired as it had stopped working. Unfortunatly it has again stopped working, this time the copier drops more than 1 cd into the drive meaning that we can not load multiple CD\'s and leave it to copy. we have to do them 1 at a time.
we also have another problems where the drive does not read a CD but this may just need a clean.
could you confirm where and how we should return this to you for repair. we would also like an estimate before prodceeding with the repair if the unit is not under the previous repair warranty.
If it is outside of warrant then it will cost £50 for evaluation, with this being discounted from the cost of repair. Kind regards. [edited]
Customer - 2008-01-23 12:29:02
Could you please give us an RMA number so we can get the CD copier sent back to you asap.
at the moment we need to copy our CD's manually 1 by 1 which takes a long time.
Jen Holden - 2008-01-29 17:43:26
Hi Julian
Sorry for the delay. Please can you provide the serial number from the unit (the one provided is not the one we need) - it should be a 6 digit number - ie [edited]. And please confirm it is a robotic 100 disc duplicator?
We can then issue an out of warranty RMA number.
Kind regards,
[edited]
Customer - 2008-02-11 09:29:43
Hi,
I apologise for the delay. The other number on the duplicator is [edited]. It is a Stor Digital DA-5500 which is a 100 disc robotic duplicator.
Customer - 2008-03-10 10:49:14
Hi,
we returned our CD duplicator to you a few weeks ago now. Could you give me an update for the repair please.
The RMA number was [edited]
Thanks
Julian
Customer - 2008-03-13 14:54:15
Could we have an update please as we need this duplicator back as soon as possible. It's been a few weeks without any correspondence with you and we are desperate for it to come back.
Thanks
Julian
David - 2008-03-14 16:54:27
Hi Julian,
At the moment I'm trying to get hold of a replacement loader for the system, I'm hoping this will arrive with me on Monday.
Once that arrives and I've fully tested the unit, I'll send you a quote for the cost of repair.
Kind Regards, [edited]
Customer - 2008-03-19 11:42:37
Dear [edited],
Could you let us know if the parts have arrived and the cost of the repair please.
Regards
Julian
David - 2008-03-19 12:23:35
Hi Julian, I was actually just compiling your quote! I'll E-mail it to you shortly.
Apologies for the delay thus far.
Kind Regards, [edited]
Customer - 2008-04-02 15:57:16
Hi,
we still haven't received any quotes or estimates for this repair yet. Could you please send this over to me asap as we have been waiting a month for an estimate so far.
My email address is [edited]
Regards
Julian Hollingshead
Nic - 2008-05-19 14:15:55
Hi this is [edited] - Dave says he is waiting for payment. Please reply to this ticket.
Jen Holden - 2008-05-28 18:12:21
Hi Julian
Thanks for your payment - just confirming we have shipped the unit back out tonight for delivery to you tomorrow.
Please note this ticket will now be closed - thanks!
Kind regards,
[edited]
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