Hi Lola,
I'm afraid both of those units are no longer within their 12 month warranty period.
We are still happy to repair the units for you, but there is an evaluation fee of £50 + VAT to diagnose the fault on each unit. Once assessed, the engineers will send you a quote for the total cost of repairs (per unit). Should you wish to go ahead with the repairs, the £50 evaluation fee will be removed from your final bill(s).
Let me know if you'd like to go ahead, and I'll send you an RMA request form. Once this is completed I will issue you with a returns number and authorise the goods for return.
Kind Regards,
David

Hello

I would like to go ahead and send the equipment for repair.

I would like them to be sent off to you Next week beginning 14th July.

we will arrange for them to be delivered.

can you please advise me what the procedure is for you receiving our goods.

thanks

RMA REQ SENT

Hi Lola,
Apologies for the delay, I tried returning your call but i have a feeling it may have been out of hours. I have just sent the RMA request form to you (which should arrive to your E-mail address). Please complete it and I'll give you an RMA number and authorise the unit for return.
I'm very sorry we have not replied sooner, this ticket seems to have slipped under the radar! I shall ensure it does not happen again.

Kind Regards,
David

AUTHORISATION SENT

Hi David

should i now just make arrangements to send the equipment back to your london base address?Can you confirm this for me
Also who should i mark them for the attention of?
when you receive them can you confirm receipt of delivery?
thanks for the help

Hi Lola,
Yes thats fine, you can send the unit back to me using the address details in the authorisation. You can mark it for the attention of "WORKSHOP" and it will get forwarded to our department.
I will ask my colleague in the warehouse to inform you when we take receipt of the unit.
Kind Regards,
David

Thanks for the Info

Just one other note

there will be two pieces of equipment

the Printer is missing a power cable, could you please notify us of the cost of a new one in the final bill?
Also could you quote us for the cost of an extended warranty?

thanks again