Hi Claire,
Please fill out the following RMA Request form, and I can authorise your goods for return. Sadly I would not be able to arrange collection of the unit as it was purchase on April 4th 2008, and is outside the 30-day swap out warranty.
It shall of course still be repaired free of charge, however you would have to arrange delivery of the unit to our Greenwich warehouse.
Kind Regards,
David

RMA REQ SENT

AUTHORISATION SENT

Hi Claire,
I have just had your unit on the bench and completed my diagnostics.
Despite changing all the alignment settings it does appear there is a physical fault with the robotic arm on the system. I have ordered a replacement which should be here on Monday. I will then put the unit through full testing and providing everything is ok, I hope you will get the unit back on Wed.
I'll keep you updated if I have more news.
Kind Regards,
David

Hi Claire
Just confirming my call earlier - the unit has been repaired (robotic arm was replaced and it tested fine). So it has been sent out for delivery back to you tomorrow.
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden