AUTHORISATION SENT

Hi Sue,
I apologise for not getting in touch sooner, we had a few problems finding a replacement motor for your unit.
Essentially one of the motors inside your printer (responsible for moving the print head) has failed and needs replacing.
The cost of the replacement part is £78.38 + VAT.
It should only take one hour to replace, so the labour charge would be £50 + VAT.
If you would like me to go ahead with the repair, please let me know.
Kind Regards,
David

Hi David

Yes please go ahead and do the repair as we need our printer back ASAP

Thanks, Sue

Hi Sue
Just confirming the printer has been sent back today for delivery tomorrow.
Please note this ticket will now be closed.
Kind regards,
Jen Holden