Hi There
Could I have an evaluation and estimation/quotation on the following please:-
I have a "Teac Roboflex Plus/24x 100CD Robotic Copier + Printer" which looks like a rebadged ComoserPro/SignaturePro. Unfortunately Teac have completely stopped with CD Duplication support and cannot aid me further.
Currently the robotic arm of my copier will not stop moving up towards the top of the screw-spindle. Once at the top it continues to move beyond its intended range causing loud grinding noises. After turning off the machine, I power it up again but the arm once again attempts to move upwards again. Note that during this time, the robotic arm does not move down, nor rotates left or right during this process.
If I press the pause button or hold down the "reset" (left and right buttons simultaneously), this briefly stops the arm from moving until I unpause or release the reset buttons.
Specifics of my equipment are as follows:-
Robotic Copier Model 62000 - Serial 2021200087
CD Color Printer Pro - Serial 2030101394
Original Purchase Date 28-Feb-03
I do not have the original packaging of my device, so could a collection be arranged as well as a suitable box if possible please?
I understand that there will be a ?50 charge for delivery and evaluation.
Many Thanks
Alan To
Dear Alan - our part arrived for the TEAC althought htis did not resolve the problem. We are getting a further evaluation from one of our field engineers on Friday. Kind regards.