Hi there - I have had an online support conversation with 'big dave' regarding a batch of 100 jewel cases that I suspect may have a manfacturing fault as they are all cracking and smashing when I try to remove the black tray - both the clear and black sections appear to be incredibly brittle! Big Dave has asked me to submit this support ticket to request a refund. He also said you would either collect the cases (and bits!) or I would need to post them back and be refunded. Can you please let me know what I need to do next? Many thanks!
Hi
Thanks for opening this support ticket.
Please can you post a couple of the broken bits back, so we can have a look? Just as we haven't had any other complaints so I would like to have an example of what you're referring to, and if necessary send them onto our supplier.
Please post to:
CD-writer.com
Unit 15, 53 Norman Road
London
SE10 9QF
Please include a printout of this page, and mark for my attention, thanks.
Kind regards,
Jen Holden
Customer - 2008-10-11 09:31:49
Hi - thanks for reply! Bits were sent earlier this week and should be with you at some point soon - hope this help!
Customer - 2008-10-16 15:55:52
Hello! Any progress on this support ticket please? Thanks! -Tom
Jen Holden - 2008-10-16 17:41:59
Hi Thomas
Sorry for the delay. I received your cases, thanks - and I see what you mean! I have now refunded your card via Worldpay, you should receive an email confirming this.
May I suggest you look at a different kind of case, like a Cshell which is virtually unbreakable! You can see them here:
http://shop.cd-writer.com/catalog/clear-cshells-100-pack-p-7253.html
I personally think Jewel cases should be banned, since even when you buy a commercial CD they usually break at some point... :)
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden
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