Dexter, I will authorise the return of the printer.
Please ensure you have ALL original packaging and contents included before you send it back to us. When we receive the unit it will be examined and tested, and your credit shall then be processed. Kind Regards, David

Hi Dexter
I have now processed a refund for the returned (opened/used) printer. Please note I have not charged the usual restocking fee.
Please note this ticket will now be closed, if you need anything else please open a new ticket or email sales@cd-writer.com.
Kind regards,
Jen Holden