had delivery of our new uprint thermal dvd and cd printer today - very dissapointed by the quality of the printing...was informed that thermal printing was the best option for the cd that we had pre printed.
please advise us how we can return it...to mention we have pre-printed cd, silk screen print two colour plus ink-receptive varnish grade A - HELP!!!
Hi Lianne, Generally a Thermal printer would be most suitable on printing on a surface like yours. Please can you fill in a RMA Return form for this item which will follow this email. [edited]
Nic - 2007-08-08 11:54:50
Lianne - send a sample of your media in for testing. Please note we will not be able to refund you shipping charge, and to avoid a restocking fee of 20% you must ensure the unit is complete and packed in a condition supplied. All damages will be cahrged for. Kind regards. [edited]
Jen Holden - 2007-08-25 12:50:48
Hi
I have now refunded your card £92.91.
Please note this ticket will now be CLOSED. If you need anything else please open a new ticket, or email [edited].
Kind regards,
[edited]