Hello, I'm sorry you are experiencing problem with the headphones, please can you complete a RMA Request form to have the item returned. Steve The RMA Form will follow this email. Steve

Hi Han
Just letting you know we've sent you a new set of headphones today so they should be with you tomorrow (tuesday).
Please note this ticket will now be CLOSED - if you need anything else please open a new ticket, or email sales@cd-writer.com.
Kind regards,
Jen Holden