Hi Fokrul, sorry to hear your having troubles with your product. When you say that your copy drive isnt working. I need you to be more specific in what the problem is with the drive. it could be a number of reasons.
When you respond I will do my best to deal with your query.

Regards
[edited]

hi there,
when the system is copying one of the drive opens for the arm to take the disk but does not close for the arm to pick up the next disk, so the arm hit the tray and the whole system stops, this does not happen on every disk but every few disks, so if i am copying 25 disk it will happen about 5-7 times, it means i have to be next to the machine manualy putting the tray back in.

hope the info helps .

hi there,
when the system is copying one of the drive opens for the arm to take the disk but does not close for the arm to pick up the next disk, so the arm hit the tray and the whole system stops, this does not happen on every disk but every few disks, so if i am copying 25 disk it will happen about 5-7 times, it means i have to be next to the machine manualy putting the tray back in.

hope the info helps .

hi there, when the system is copying one of the drive opens for the arm to take the disk but does not close for the arm to pick up the next disk, so the arm hit the tray and the whole system stops, this does not happen on every disk but every few disks, so if i am copying 25 disk it will happen about 5-7 times, it means i have to be next to the machine manualy putting the tray back in. hope the info helps

Hi Fokrul, it sounds like a hardware fault with one of the DVD drives you have in the machine. We are able to repair the unit for you, but because it is now outside its warranty there is a £100 evaluation fee. Once it has been examined, we will send you a quote for the total cost of repairs. Should you wish to go ahead with the quoted repairs, 50% of the evaluation fee will be deducted from the total cost.
kind regards Ny