Discs not loading correctly,sometimes two at once.Cannot centre image on full face printing, ink bleeds over edges of disc. Misloading causes ejection problems, printing tray return erractic.In our business we use many different printers and have not had a problem with setting any of them up (ie we know how to work them) Would appreciate some help from you with this.Only time we have seen similar faults was with a microboards print factory.Tried 3 different types of DVD media with the Store digital.Have spent two hours trying to set this up.
Hi Michael
Discs not loading correctly, sometimes two at once – please make sure you separate the discs before you load them (the discs might be stuck to each other when you take them out straight from the packaging).
Cannot centre image on full face printing – can you please let me know if you cannot print in the centre of the disc (i.e. do you have blank, unprinted ring in the centre?)
Ink bleeds over edges of disc – are you using discus to print your images? If so please check the outer diameter of the disc (software set up).
Kind Regards
Tom
Customer - 2008-10-28 18:48:31
Hi Tom,
The discs have all been fully separated before loading, yet we've still had this happen.Won't print to the centre, and on full face (most of our jobs) ink is wet and sticks to previous DVD. Can send examples.Tray random about whether it goes in or not at the end of printing.
Tom Bartoszcze - 2008-10-29 11:36:16
Hi Mike,
As there is couple of pictures I need to include in my reply this time it will has been sent to you as a standard email
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