We have a problem with the prism Plus Perfect Image printer supplied with the MF Digital PC Series pc dp-9004-ps s/n 051113-cw 631-249-9393.
Printer s/n 05244033 554064-704
Model CDRS-13C
The printing initially became patchy & now when switched on, the 3 yellow lights flash. On restarting the computer, the draw opens & shuts then the 3 lights flash again. The draw still opens & shuts by pressing the button.
I have reseated all the cables & turned off for a few seconds
I'm going to forward this information on to one of the Rimage Specialist. Hopefully its a simple problem that can be rectified soon.
[edited]
Steve - 2007-11-23 11:13:05
Hi Steve,
As long as the ribbon is not at fault (not ran out or not advanced to the black printable area), it will be a board problem.
Please can you check the ribbon first.
[edited]
Customer - 2007-11-23 15:52:03
I have checked the ribbon & it is about 70% used. It seems ok
Steve - 2007-11-23 16:17:51
Then it is more likely to be a board problem. Please can you complete a RMA form for the unit to be return to us for repair. A quotation will be offered before any work is taken place.
Customer - 2007-11-23 16:48:40
Thanks for the rma number [edited].
Can you give an estimate of the cost, if it is the mainborad please?
Steve - 2007-11-24 07:39:54
Hi Steve, I estimate that the cost of the Main Board is going to be £350.00 ex VAT and then 2 hours labour to repair and test the unit @ £75.00 per hour and then £20.00 delivery So £520.00 ex VAT. [edited]
Aneurin - 2008-04-24 13:53:09
This ticket has now expired. If you require any further assistance please open a support ticket via this link: http://www.cd-writer.com/support/?go=SubmitATicket
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