Hi Chris
I will send you an RMA form, all you have to do is fill it in and pop it back in the post to us.

Regards

[edited]

RMA sent...

Several days ago I filled in my details online for an RAM number.
As yet I have had no response.
Please send an RMA form ASAP.
I really need to get our printer sorted.
[edited]

Hi Chris,
I just want to confirm you are aware of the £50 evaluation fee to examine out of warranty units. Should you wish to go ahead with repairs after the fault has been diagnosed, the £50 will be removed from the total.
Kind Regards,[edited]

Thanks for the reply.
I am aware of the £50 evaluation fee.

Can you supply an RMA form please.
The quickest way is by email.
Regards
[edited]

AUTHORISATION SENT

Hi Chris,
I just wanted to make you aware that we have received your printfactory but there was alot of ink present inside the machine (some had leaked out into the box too).
I think this originated from the inkwell in the system.
i've not had chance to fully examine the system, but my initial test seem to show it has not affected any of the main operations.
I will need to thoroughly examine the system to make sure, but I just wanted to bring this to your attention.
Kind Regards,
[edited]

Hi [edited]
How are you getting on with our printer?
I have not heard anything for almost 3 weeks.

Please call or mail to let me know.
[edited]

hi Chris, sorry for the delay. It is still on the bench waiting for a replacement part so we can finish testing it completely. we're expecting it in on thursday, so we'll give you an update as soon as testing is complete.
thank you for your patience in this matter
Regards, Nye

Hi [edited],
I just wanted to let you know we have received our test part and found the fault with your machine. I've done a test print and the fix is working fine.
I will be sending you a quote shortly for the total cost of repairs. If you'd like to go ahead please let me know, confirming your delivery address and payment details.
Kind Regards,
[edited]

Hi Chris
Just confirming we have taken payment and shipped your unit out tonight for delivery tomorrow.
This ticket will now be closed - thanks.
Kind regards,
[edited]