The Uprint Thermal DVD and CD Printer which we received does not work. The cartridge that came with it worked for approx 60 CDs, then stopped. We have tried 3 different cartridges but none work!
Hi Bev,
When you say the cartridges don't work - do you mean you can still communicate with the printer through the uprint software, and that the machine still goes through the motions of printing a disc (ie, turning the disc and attempting to print) but nothing is imprinted on the surface of the disc?
Kind Regards,
[edited]
Customer - 2008-05-02 13:41:05
Hi
After following the procedure in the manual to change the ribbon, an error message comes up to say that the ribbon is spent. The ribbon that came with it only did around 20 discs and then it said it was spent. We have tried 3 ribbons in the machine with the same result. It does not recognise when a new ribbon is installed.
Hope this helps
Thanks
Bev
David - 2008-05-02 14:18:13
RMA REQ SENT
David - 2008-05-02 14:43:41
AUTHORISATION SENT
Jen Holden - 2008-11-28 18:05:23
Hi
Just letting you know we sent your printer out today for delivery to you/Debbie on monday. I also included a free ink due to the delay in getting it resolved for you.
Please note this ticket will now be closed.
Kind regards,
[edited]
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