Hi Joe,
This ticket has come through fine. I'll send you an RMA request form now, please fill that in with as many details as you can. Once I receive it back I'll authorise the return of the printer.
Kind regards,[edited]

RMA REQ SENT

RMA REQ SENT AGAIN AT CUSTOMERS REQUEST, FIRST NOT RECEIVED.

Hi Joe,
I'm afraid I need an invoice number or PF2 serial number to authorise the return. can you provide either of these please?
Kind Regards, [edited]

Can't find a Serial Number... any suggestions?

Should be underneath the printer near the front. Starts with PRF and is usually located underneath the barcode.

[edited]

Hi Joe, that is the model number, the serial number is below the bar code. PRF****** (6 numbers).
[edited]

[edited]

AUTHORISATION SENT (17/03/2008)