We have today started experiencing constant problems with mis-feeding on the Print Factory 2 disc printer which we purchased from you in May. When new discs drop, the mechanism appears to jam another disc & errors.
Hi Sara,
Sorry to hear you are having problems with your Print Factory 2. Firstly, please ensure that you are placing no more than 5 discs flat within the loader, every disc after that should be tilted at an angle, proped up against the metal poles at the back of the unit.
When the jam happens, where does it seem to occur within the printer?
You could also try placing only 2 discs in the loader at the back and tell the machine to print. See if the jamming still occurs or if it prints ok.
Please let me know what happens when you try each of the above.
Kind Regards, David -
CD-Writer.com
Customer - 2006-08-02 14:27:30
OK. i've tried the above & with 3 discs flat & the rest angled & it seems to working ok. The jam is occuring at the drop point from the flat position down on to the belt. The problem when observed almost looks as if the machine was allowing 2 discs to fall through but clamping the disc release back against the 2nd disc as it was trying to drop. However, thankfully your suggestion appears to have worked.
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