Hi Simon,
Does the printing tray always stop in this same place? Are there any unusual noises when the tray stops? Are there any errors displayed on the monitor when this happens?
Kind Regards,
[edited]

Hi [edited],
It tends to stick about just under a quater the way through and sometimes near the end of the disc.
Yes, it makes a weird noise when the tray stops.
No error signs.
Regards,
Simon

Hi Simon,
Thanks for the info - it looks like we have hardware problem with the machine. Please fill in an RMA request form that will follow this post shortly and I will authorise return for you.
Kind Regards,
[edited]

RMA REQ SENT

Hi Simon,
Can you please double check serial number of your machine or if possible please let me know the invoice number under which you purchased unit with serial number 2070201097? My record shows that you purchased unit with different serial number under N6082 and I do not have any records for s/n 2070201097.
Kind Regards,
[edited]

Serial number is:

2070600947

Simon

Hi Simon,
As per our conversation N6082-001-2591 is for s/n 2070600947.
Kind Regards,
[edited]

Hi Simon,
I have checked the warranty status of yoru machine - second year warranty covers the parts only so the labour charge of £60.00 (before vat) per hopur will apply. At the first glance it looks like there is a problem with tray gearing. I believe the repair and cleaning of the unit should not take longer than 1-2 hours. Please confirm you accept the charges and I will proceed with repair.
Kind Regards,
[edited]

Hi [edited],
I accept the charge.
Regards,
Simon

Hi Simon,
I am pleased to inform you that your printer has bee repaired and tested. I replaced print tray motor assembly during the repair. Your order number is 18872 (separate email with paperwork will be sent to you shortly). Please call Kayley from our accounts team on [edited] to arrange payment. Please quote following reference number when calling.
Kind Regards,
[edited]

Hi Simon,
I forgot to mention that the cartridges you sent with the machine will need to be replaced. Please let me know if you need new cartridges and we can add them to your order to save on the shipping.
Kind Regards,
[edited]

Hi [edited],
As I mentioned on the phone - I never included any cartridges.
Please send printer back to the following address - NOT address previously given:
[edited]