CD Printer unit is faulty (Serial No 2070701627)
Unit is not able to process multiple CD print requests. Mechical arm gets stuck continually. Unit was brought less than a year ago is it possible to get it repaired..
Hi Stuart,
Please complete the following RMA Request form and I'll authorise your unit for return/repair.
Kind Regards,
David
David - 2008-06-27 11:35:22
RMA REQ SENT
Tom Bartoszcze - 2008-07-17 12:28:18
Hi Stuart,
I've had your unit on the test bench this morning; managed to queue four jobs (both burning discs and printing labels - 15 in total) everything went smoothly. Can you please elaborate on the fault as I have not been able to recreate it?
Best regards,
Tom
Tom Bartoszcze - 2008-07-30 11:43:57
Hi Stuart,
We have still not been able to re-create the fault on your unit so will send it back to you. Please confirm the delivery address and I'll ensure the unit is shipped out to you as soon as possible.
It is likely the fault lies locally on your PC. So if the problem persists, you can call us and we'll talk you through updating the necessary files.
Kind Regards,
David
David - 2008-08-29 10:31:41
Hi Stuart,
We still have your machine in our workshop. Can you please confirm the delivery address and we'll arrange to have the unit sent back to you.
Kind Regards,
David
Jen Holden - 2008-10-08 17:48:48
Hi
Just confirming (as per your conversation with Tom today) that we have shipped the unit back tonight to the address for delivery tomorrow.
Please note this ticket will now be closed - thanks.
Kind regards,
Jen Holden
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