Hi Kyle,
Problem you have described could be caused by a number of things, but usually is related to an ink nozzle not firing properly because it is clogged with dried ink. There are several things to try (I can see that you've tried some of them but just to summarise):
1. Cartridge. Try a new cartridge. Make sure that the ink cartridge has ink remaining. To reset the ink counter, install a brand-new cartridge and be sure to click NEW Colour or NEW Black ink cartridge in the driver preferences.
2. Resolution. Change your resolution. The lowest (and fastest printing) resolution on Bravo is meant only for Draft printing.
3. Media. Try new discs. We only make the printers and the ink, not the discs themselves. There is a wide variety of printable-surface discs on the market. Some print great, some do not.
4. Cartridge Setting. Change the cartridge setting in the driver. Try Colour + Black or Colour only. To change the cartridge setting, right click on the printer in the Printers and Faxes area - choose preferences -click cartridge - set it to Colour + Black or Colour. Colour only will still print black, but will use the color cartridge to print it. We recommend "Colour" only for the best possible quality on all images.
5. Saturation. Decrease or increase saturation in driver preferences.
6. Clean Print Job. Run a cleaning cycle. In printer preferences choose Cartridge Maintenance and Ink Levels. Click the Clean button. Make sure you have discs in your input bin. You may need to repeat this cycle a few times to dislodge any dried ink that may be clogging a nozzle.
7. Manually Clean Cartridge. If you still see banding after all of the above, then you may need to manually clean the cartridge. Follow this procedure:
a. Remove the print cartridges.
b. Moisten a lint-free cloth with water.
c. Hold the cloth against the nozzles for three seconds.This will "wick" some additional ink onto the damp cloth.
Kind Regards,
Tom

Hi Tom,

Thanks for your speedy reply.

I have tried all your suggestions from your email and this still has not resolved the problem.

Would you like me to send you a sample DVD in the post to show you the end result we are getting?

When we received the printer we tested several quality settings, the differences were obvious!

At present there is hardly any difference between the highest and lowest settings.

Could you please advise on what the next step is?

Thanks
Kyle

Hi Kyle,
If it is not a problem for you please send me sample disc. (my address is CD-writer.com Ltd,UNIT 15 Greenwich Center Business Park, 53 Norman Road, London, SE10 9QF) please mark if FAO TOM/DAVE together with ticket number 1735.
Regards,
Tom

Hi Tom,

I have sent some sample to you in the post.

I look forward to hearing from you soon.

Thanks
Kyle

Thank you Kyle. I will have a look and go back to you as soon as it is possible.

Hi Tim, Did you recieve the samples DVD's in the post?

Thanks
Kye

Hi Kyle,
We have indeed received the samples, thanks for sending those. I can see what you mean about the graininess on the print.
This usually indicates a problem with the print head on the cartridge you are using, or that the cartridges are not correctly aligned. It could also be a communication issue between the cartridges and the print engine but a firmware update will resolve that.
You can download and run this file: http://www.primera.com/ftp/Firmware/FirmwareDPIIv1.29_1.43.exe to update your firmware.
I'd also suggest making an alignment CD: If you click on the Start Menu, go to control panel, and click the "Printers" folder to open a list of all your connected printers.
Right click on the "Disc Publisher II" and click "Printing Preferences". Under "Calibration Options" you should see an option to "Align Colour/Black Cartridges".
Click this and it'll run a calibration for you. You may be prompted to place a disc in the tray.
I would also ensure you check you have the latest printer drivers installed. The latest version is V1.03. (You can do this through the Printing Preferences page - right click on "Disc Publisher II Settings" at the top of the list and click about, it should have the driver revision number in there.
If it is lower than V1.03, you can download them here: http://www.primera.com/ftp/XPVistaDriver/DriverDPIIv1.03.exe and find installation instructions here: http://server.iad.liveperson.net/hc/s-77406906/cmd/kbresource/kb-6069550081102118948/view_question!PAGETYPE?sq=driver+installation+instructions+PC&sf=101113&sg=0&st=780704&documentid=12283&action=view

Let me know how that goes!
Kind Regards,
David
Kind Regards,
David

Hi David,

Thanks for the email. I have updated the Firmware, Drivers, and aligned the cartridges as you suggested. After doing this, there is absolutely no difference in quality. The print is coming out worse if anything! Would it be possible for you to send an engineer out to try and sort this propblem out? We can't use the machine becuase of the poor quality, as a result we are having to outsource the work we should be doing in house.

I look forward to hearing from you soon.

Thanks
Kyle

RMA form sent

Hi
I have now sent you the authorisation to return your unit for repair, thanks.
Kind regards,
Jen Holden

Hi Jen,

Ok thanks. I spoke to David earlier this afternoon and he was unsure about the costs involved or if there are for the item to be sent? Is this still unknown?

Thanks
Kyle

Hi Kay,
Please send us the unit (unfortunaltely there's nothing I can do to cut the cost for you in the terms of the delivery), but if you could pack the unit using original packaging, or if it is not abailable alternative secure packaging then we will sedn you the unit back after repair free of charge. As I mentioned - unit is under warranty as you will not be charged for parts or labour.

Hi Jen,

The unit was dispattached on Friday 5th September. Could you please confirm that you have recieved it?

Thanks
Kyle

Hi Kay
The unit has been delivered, thanks - however it has not yet been taken from the box. I'm hoping the shredded paper has not created extra dust to cause mischief in the unit!
Hopefully the technicians should be able to have a look at it tomorrow and will update you accordingly.
Kind regards,
Jen Holden

Hi Kay,
I am pleased to inform you that your printer is fully operational. The only problem we have expierienced was with the cartridges returned with the printer. Please note that the unit been sent back without original packaging and the replacement packaging is not serure enough. The unit will be send back to you but we can not take responsibility for any potential damage that might be caused to the unit during transit. Alternatively you can arrange collection with your own carrier. Please let us know if you will be sending your own carrier or would like us to send the unit back to you.
Kind Regards, Tom

Hi Tom,

We have decided that we will use our own Courier. Please could you send me the contact details and address of where the unit is to be picked up from.

Thanks
Kyle

Hi Kyle,
our address is Unit 15 Greenwich Centre Business Park, 53 Norman Road, London SE10 9QF. The best person to contact would be Jen Holden (0208 293 0777). Warehouse is open 9am-6pm Min -Fri. Please ask the driver to quote following refference "RMA 4156-001" upon arrival.
Regards,
Tom

Hi Kyle - one more thing - Can you please let me know the date when the carrier will be arriving and their name so I can forward it to our warehouse? please also note that the item will be ready for collection from tomorrow.
Tom

Hi Tom,

Ok will do thanks for help again.

Kyle

Hi Tom,

The Courier is Interparcel and they will be collecting the package tomorrow between 9am and 5pm. I have emailed you and Jen a PDF of the address label.

I hope this is ok?

Thanks
Kyle

perfect, thanks Kyle

Hi Kyle
Just confirming your courier collected your parcel today - so it's on it's way!
Please note this ticket will now be closed, thanks.
Kind regards,
Jen Holden