Hi Sean,
I will let you know as soon as possible.

Kind Regards,
David

Hi Sean,
Can you please tell me the serial number of the unit?

Where would I find the serial number? I thought it was Bravo2 mode 2 08-24-03

It should be on the back of the machine, somewhere near the USB port.
Possibly starting with the numbers 20*********'.

I wondered if it was possible from the information I have given whether the device is USB1 Or USB2? The Board number is 05220455 Rev F4 Bravo2 mode 2 08-24-03. I spoke to someone on the phone last week and thats all the information they required. thanks alot

it mite be 2 08-24-03? unfortunately not with machine at the moment.

Hi Sean,
Primera also need the serial number of the unit in order to determine if it is USB2.0 compatible. Sadly 2 08-24-03 is not the serial - it is a 10 digit number located on the back of the machine. I will need this before I can continue.
David

The Serial number for the machine is 2050601475 thank you

Thanks Sean, I'll let you know ASAP.

Hi Sean,
I've spoken with Primera and they inform me the board attached to that serial number is USB 2.0. This means you should have no problem upgrading the drive in the machine to a DVD-RW drive, without needing to upgrade the board itself.
if you would like us to upgrade the unit for you please let me know. Our labour charge is £50 + VAT, and the cost of a new drive (flashed with Primeras drive firmware) is approximately £30 + VAT.
Kind Regards,
David

I would like to go ahead with the upgrade when is the soonest you can do this and how long will it take. thanks

I'll send you a returns request form now, please complete it and I'll authorise your unit for repair/upgrade. The job will be added to the workshop queue once it arrives and should be on the bench within 2-4 working days.
Kind Regards,
David

I have submitted a RMA request form when can I bring the printer in? and can you confirm your location details

AUTHORISATION SENT

Is it possible to pay for the upgrade via paypal and if so can you send me the details so I can do so now and collect on wednesday. thank you

Hi Sean,
Yes that is fine - you can make a normal paypal payment and come to collect the goods on Wednesday.
The total for your repair is £95.49 inc VAT. You can make a paypal payment to sales@cd-writer.com
Your reference/quote number is 16922.

Kind Regards,
David

Hi
Just confirming this ticket will now be closed since you collected the unit today - thanks.
Kind regards,
Jen Holden