RMA REQ SENT

Hi Norman,
Please can you confirm the serial number. The one you entered [edited] is not being recognised on my system.
Kind Regards,
[edited]

AUTHORISATION SENT

hi Norman,
I've authorised the return of the goods for you. Please note that as your unit is outside of its warranty there is a £50 evaluation fee to examine the unit.
Once this has been completed, you will be given a quote for the cost of repair to the unit. Should you wish to go ahead with the repair, the £50 evaluation fee will be removed from the total cost.
Kind Regards,
[edited]

hi Norman, i believe we have fixed the problem and the unit is currently undergoing testing. please be aware that some ink has leaked into the machine before we received it, and this may cause further problems. If you require us to clean it their will be a hygiene charge of £50. If you require photos we can send some over so you can see the condition. Kind regards.

Please go ahead with clean up of leaked ink.

Regards
Norman

Hi Norman,
Your machine has been cleaned and is ready to be sent back to you, however I must first compile a quote for the cost of repairs.
Can you please confirm your delivery address, providing also your invoice address (if different) & contact telephone number. Thank you.
Kind Regards,
[edited]

Delivery and invoice address:
[edited]
Regards

Norman.

QUOTE SENT VIA E-MAIL: REF [edited]

Hi Norman
We received your cheque - thanks very much.
We have shipped the unit today for delivery to you tomorrow.
Please note this ticket will now be closed, thanks.
Kind regards,
[edited]

Got the unit back - working fine - thanks for that.
We are missing the two plastic cd holders - do you still have them?

Regards

norman.

Hi Norman,
I will check in the workshop and see if we have the input bins for you. Apologies they were not sent back with the unit! I'll make sure they are sent out to you this evening.

Kind Regards,
[edited]