Hi Craig,
Have you contacted Phillips? They deal with the warranty on their products directly.
you can contact them via this link: http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?&scy=GB&slg=ENG&mid=Link_ContactUs&session=20081022112830_87.74.241.169&ctn=SPC1000NC/00
Kind Regards,
David

Hi there

I contacted Philips and they said that because this is within one year that you have to deal with this issue. I got a reference number for you to quote if you need to discuss with Philips - PMS-081022-0185 .

Please let me know the next steps, e.g. address to send the camera back to and when a replacement will be sent etc.

Regards
Craig

Hi Craig,
That is no problem, we can get it fixed for you - checking with Phillips is just a formality!
We'll be in touch shortly with further details.
Kind Regards,
David

hi Craig, I've just sent you an RMA form, please complete it and I'll then give you a returns number, and authorise your unit for return.
Kind regards,
David

Hi Craig,
Your returns number is 380946.

If you can let us know when you've sent the item, so we can keep track of it for you.

Kind Regards,
David

PS - I shall also send you an E-mail version of the paperwork.

Hi Craig
Thanks for sending your unit back.
Unfortunately the item was irrepairable, and is no longer available so I can't send you a replacement unit.
This means we will credit you the £30.05 (exc vat) that you paid, for you to use against your next purchase.
So please have a look on our website and see if you can find something you wish to purchase, then order on the website and select 'invoice on order' as your payment method. Please then let me know through this ticket your order number and I can sort out the paperwork and take any extra payment if it's required. Thanks.
Kind regards,
Jen Holden

Hi there

Thanks for getting back to me.

Two comments really:
- not happy that the credit is excluding VAT, this is not correct. Please advise
- also I would prefer a refund if you cannot supply a replacement.

Regards
Craig

Hi Craig
Apologies if I was not clear - the credit would have been for £30.05 plus the vat (ie £35.31).
Anyway - I have now processed a refund back onto your card.
Please note this ticket will now be closed.
Kind regards,
Jen Holden

Many thanks for this :-)

Regards
Craig