Hi Andrej,
Please fill in an RMA form that will follow this post shortly and I will authorise return for you. Please note that there is an evaluation fee of £75.00 plus VAT to diagnose the fault for out of warranty repairs. You will then be sent a quote for the cost of repair. Should you wish to go ahead with the work, the evaluation fee will be removed from your bill (so you pay only for labour and any necessary components). Most of the repairs are done within 5-7 working days. If you need replacement machine we have units available for hire - please click on the following link for details: http://shop.cd-writer.com/catalog/automated-cd-printer-hire-p-100036.html.
Kind Regards,
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RMA request sent

Hi Andrej,
As per our telephone conversation - please feel free to deliver your unit in person (Address and Authorisation number have been sent to you few seconds ago)
Kind Regards,
[edited]

Hi Andriej,
I am pleased to inform you that you printer has been repaired and tested and it is ready for collection from our Greenwich warehouse. Your order number is 18928 (separate email with the paperwork will be sent to you shortly. Payment can be made upon collection or over the phone (please call [edited]on [edited] quoting following reference number 18928)
Kind Regards,
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Hi Andrej
Just confirming this ticket will now be closed since you collected your printer (in the rain!) today.
Kind regards,
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