Hi Robert, what seems to be the problem with your Primera Bravo Unit. I can certainly take the Primera Bravo unit in for a £50.00 evaluation. I will then generate a quotation for you and recommend what you should do. Steve

The issue is the robotic arm is slightly damaged so when it drops to pickup a cd or drop a cd from the bottom of the unit it judders and then may not place a cd corretly in one of the burners. We also had a problem with it missaligning when printing onto a cd. we also have issues with it sometimes not being deteted or properly installed when you plug in the usb lead.

Hiya

This is now urgent and is starting to holdup production. Would it be possible for an engineer to come out and look/fix the device and if so how much. We cant be without this device so sending it away to be fixed is a problem.

Thanks

Hi Robert, Unfortunately we do not have a onsite engineer. However if you would like to call Andy. I believe that he maybe able to offer you assistance. Steve