Hello

Please can you you describe the problem you are having and complete a RMA Form which should follow this email. [edited]

Hi Juliet
Please send the unit back to:

[edited]

Please can you let us know (through this ticket system) when you have sent it.
Kind regards,
[edited]

This has been sent back to Delkin. Could you please update me on the Status of this order/repair

Hi Juliet
Sorry for the delay.
I am still waiting for Delkin to get back to me.
Because there is no stock left of this item they are trying to repair the unit, I will hopefully have some further update tomorrow.
Kind regards,
[edited]

Hi [edited],

Could you please advise when we can expect the repaired unit.

Regards
Juliet

Hi Juliet
Delkin apparently can't repair your unit - but they are expecting a unit in from the USA next week which they will send to you as a replacement.
Please can you confirm the delivery address for them to send it back to - thanks.
Kind regards,
[edited]

Please send item to
[edited]

Hi Juliet
Thanks for that.
I have sent the address to Delkin for them to send the unit out - as of friday I know they hadn't yet received it and were chasing it up.
I will keep you informed as soon as I know anything new.
Kind regards,
[edited]

Hi Juliet
Bad news I'm afraid - I know this sounds unbelievable but apparently part of the delivery to Delkin was stolen, including your replacement unit...
So they are now waiting for another one to be sent from the USA - which will hopefully arrive early next week.
I do apologise - I know this is very frustrating!
Kind regards,
[edited]

Hi [edited],

Approximately, when shall we receive this new unit. Otherwise can you refund the money so that we can purchse another unit.

Regards

Juliet

Hi Juliet
I have been chasing this every day with Delkin - if I can't get a definite answer in the next day or so I will have to process the credit note.
I will let you know what I hear - I do apologise again.
If it helps we do have stock of this item - VRD-MC5 DV Direct DVD Recorder - (VRD-MC5) - you can see it here if you think it might be a suitable alternative:

http://shop.cd-writer.com/acatalog/ALL_PRODUCTS_EXTERNAL_DVD_WRITERS_210.html#a2491

Kind regards,
[edited]

Hi Juliet
Delkin have confirmed to me that another unit is on it's way from the USA - and is expected to them on monday or tuesday latest. It would then be sent out to you on overnight delivery.
Please let me know if this is acceptable to you so I can instruct them either way.
Kind regards,
[edited]

Hi [edited],

That would be great because we have waited a long time.

Looking forward to receiving the new unit!

Regards
Juliet

Hi Juliet
You have indeed been waiting a long time - the good news is Delkin have received the unit, tested it, and are sending it out today for delivery to you tomorrow!
Please confirm you receive it so I can close this support ticket, thanks.
Thanks again for your patience.
Kind regards,
[edited]