Hello
I ordered some Ritek CDRs and a pack of 100 plastic wallets from you, and they arrived last week.
I noticed yesterday that the quality of the wallets I received is very poor; some are split at the sides and cannot be used.
The goods you have sent me are not fit for purpose under the Sale of Goods act.
Please refund me for the wallets and postage, and I will return the goods if you cover return postage.
Thank you
Laura
Hi Laura
I'm sorry you're not happy with the quality of the wallets. I can either send you out a pack from a different batch (150 micron as well, so they are thicker), or I can refund you the value of the wallets.
Please advise which option you prefer, thanks.
Kind regards,
Jen Holden
Customer - 2008-07-22 12:30:36
Hi Jen
I've just submitted another ticket as I didn't receive notification of my ticket number so was unable to check the status. I've just found your reply, thank you. I would like the 150 micron wallets if possible. Do you need my delivery address again?
Thank you
Laura
Jen Holden - 2008-07-29 11:03:16
Hi Laura
Thanks for getting back to me. I will get a pack of 150 micron posted out to you.
Kind regards,
Jen Holden
Jen Holden - 2008-07-29 17:53:57
Hi Laura
Please note this (and the other!) ticket will now be closed.
Kind regards,
Jen Holden
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