Hi Lisa, We are prepared to have a look at the machine for you. However there is no guarantee that we will be able to repair the unit. There is an evaluation fee of £50.00 + the Cost of transporting the unit back to you. Please complete a RMA REQUEST form that will follow this email.

Hi Graham, Just to let you know that I have authorised the return of this system. Although we offer no guarantee in repairing the system. There is an evaluation fee of £50.00 + VAT and the cost of transporting unit back to you. [edited]

Can you please provide an update.
Is it possible to repair the system? How much will repair cost?
Please contact [edited] to arrange payment.

Many thanks
[edited]

Hello Lisa - if you want to send this unit you can under the RMA number we have provided. Kind regards. [edited].

Hi [edited],

Unit was returned to you and delivered on 26/11/07. Signed for by "Neil No 17." Our purchase order number: [edited]
Regards
Lisa

Dear [edited],

Can you please confirm that you have the unit. An Odixion Digimatic.

I would appreciate a propmt response to this, as if we have to persue this with the courier we would wish to get that started before the Christmas break.

Regards
Lisa

Hi, sorry for the delay - yes the unit is here - in the warehouse... have a good Christmas Break.

Dear [edited],

Please provide updates on the status of this request.
Is Odixion repairable? What will the cost of repair.

I look forward to your prompt reply,
Kind regards
Lisa

As of yet the unit has not been assessed. I am requesting it gets looked at asap. Kind regards

Hello,
When can I expect a report on this?
You have had the unit since 26/11/07.
It is now becoming a matter of urgency for us.
I look forward to your prompt response.
Regards
Lisa

Dear Lisa, I appreciate your concerns. We have not had an available engineer to look at your unit, since it is somewhat outside of the norm. Apologies. I feel sure it will be in the bench in the next few days. [edited]

Lisa - Finally I have found engineer happy to look at the ODIXION unit... it is so rare you see. It will be assessed on Monday. Apologies for the delay. There is no guarantee it can be fixed. Kind regards.

[edited],
Thank you for the update.
I've checked back, and we downloaded the software from the Odixion's own web server. Ip address assigned was [edited]
In case this does not work, I'm also checking to see if we also have a disk.

Please let me know if you need us to send the software, or an example label.

Thanks
Lisa

Lisa

That page shows as not found - please send the discs.

[edited]
kind regards

[edited], Disc in the post. If it's easier I can email it? But it's 15MB.
It is also possible to input the IP address using the menu buttons on the front. Once it has an IP address that should allow you to see the webinterface, using IP address as URL.
Thanks
Lisa

[edited]

Did you receive software disc? Any success with it?

Thanks
Lisa

Disc Received - not yet tested. I will let you know. Kind regards.

Dear Lisa - is the a logon and password setup for this device - ?? we cant gat access to it. Kind regards.

Try [edited] for both logon and password, this should be the default for admin rights,
failing that try [edited] for both.
Hope this helps.
Lisa

OK - the login works - now i need to wait for engineer specialised in this area.

Hi Lisa - the engineer has been back today and we have worked through some more things the conclusion is -

01 A sensor is not detecting the printer heade carriage, do you have the original since it MAY have a sensor on it.

02 The foil under the carriage has been torn

If option 1 please send carraige if option 2 i dont think it can be fixed. Un;ess you can source from Odixion.

Kind regards

Hi [edited],

Please pack up the Odixion and we will arrange a courier to collect it.
We will be in touch again once this is organised, to give you a collection date.

Please send invoice for evaluation fee to
[edited]

Many thanks for all your help.
Kind regards
[edited]

Hi Lisa
I have now raised the invoice for the evaluation fee (tota £58.75 inc vat). Please call with card details (or other payment method) on [edited]. I can then process the payment and you can arrange your courier to collect, thanks.
Kind regards,
[edited]

Hi Lisa
Just letting you know I have spoken to [edited] and taken payment, and he will be arranging to collect the unit (hopefully tomorrow).
Kind regards,
[edited]

Hi Lisa
Just letting you know this ticket will now be closed, as TNT collected the unit today.
Kind regards,
[edited]