Hi Judge,
Please let me know if any of the things suggested via ticket 2458(removing the cartridges and makinkg sure copper connectors on the cartridge are free from ink. Once you have cartridges out you will see corresponding copper connections on the printhead carriage - make sure there is not ink over there. You might also try new set of cartridges) made any difference. There is no point for you to send the unit back only to find out that your cartridges needed cleaning. Please note ticket 2458 will be closed now.
Kind Regards, [edited]

HI Jude,
Please go to http://server.iad.liveperson.net/hc/s-77406906/cmd/kbresource/kb-1303814724888568462/view_question!PAGETYPE?sq=how%2bto%2breinstall%2bdrivers&sp=21&sf=101113&sg=1&st=640152&documentid=12283&action=view for instructions on reinstalling the drivers (you can download them from here: http://www.primera.com/primera_printer_drivers.html (the file you need is called "BravoPro v1.30 (64bit/32bit XP and Vista)"). Please also try to update firmware of the machine. Please go to http://www.primera.com/firmware_upgrade.html for relevant file (called "BravoPro ver. 1.26(37) (PC)") instructions are next to the file.
Please let me know if you have any problems and I will authorise return for you.
Kind Regards,
[edited]

Hello [edited], Not sure that the last email went or not. I have printed off all instructions. However, it tells me to click on 'New Driver' (Properties/Advanced) but this is greyed out. Should I have deleted something first?

Jude

hi Jude,
Which step of the manial are you doing?
[edited]

The wrong one! It opened automatically from the first web address you gave me. However, the instructions for "BravoPro v1.30(64bit/32bit XP and Vista)" tell me to delete the printer. Is this right?
Jude

This is the new driver, instructions how to remove old one are in the long link, did check that one?

Yes have now. So I'll go ahead and remove old one. Thanks Jude

Sorry, me again. At print server properties, it won't let me 'remove' it is grayed out.

no problem, please go to http://server.iad.liveperson.net/hc/s-77406906/cmd/kbresource/kb-8871922785324760824/view_question!PAGETYPE?sq=how%2bto%2breinstall%2bdrivers&sp=21&sf=101113&st=640152&documentid=195666&action=view if you haveing problems with removing drivers. It contains utility that will remove driver for you.

Morning [edited]

Thank you so much for your help. It is now working!! So 1000 students with disabilities and dyslexia will be able to have their new DVDs!!

Thank you

Jude

Hu Jude,
I am pleased to hear that you problems with the machine have been solved. Please note this ticket will be now closed.
Kind Regards,
[edited]