Have bought new black ink for bravo ii, can't get it to print properly - looks like jets clogged - but is brand new? normal cleaning and purging not improving
Hi Nick,
you can try following these instructions to see if you can get the cartrige to print correctly:
http://server.iad.liveperson.net/hc/s-77406906/cmd/kbresource/kb-5554782983800215285/view_question!PAGETYPE?sq=streaking&sp=5&sf=101113&sg=1&st=808132&documentid=10063&action=view
If this does not help resolve the issue, we will exchange the cartridge for you.
Kind Regards,
David
Customer - 2008-07-09 15:03:35
Have tried each of the cleaning routines etc, no improvement - guess blocked nozzle that won't clear.
Please advise on returns proceedure, address - information required etc.. thanks.
David - 2008-07-09 15:11:36
Hi Nick,
Thanks for trying that. Sorry to hear it did not remedy the problem.
Please complete the RMA request form that follows this message. Once that is completed, I'll authorise the cartridges for return and we'll send you some new ones.
Kind Regards,
David
Jen Holden - 2008-07-15 12:42:53
Hi Nick
Just letting you know we will post out a replacement ink to you.
Please note this ticket will now be closed.
Kind regards,
Jen Holden
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