Hi Sarah,
It sounds like something may have come loose during the move. We would be happy to examine the unit for you. There is an evaluation fee of £50 + VAT to diagnose the fault.
You will then be sent a quote for the cost of repair. Should you wish to go ahead with the work, the evaluation fee will be removed from your bill (so you pay only for labour and any necessary components).
All our repairs are return to base. I'm afraid we have no engineers available for on-site support.
No insurance is available for this unit either, Microboards now manufacture the PrintFactory 3 - the PF1 & PF2 are now end of line.
If you would like to proceed I will send you an RMA request form - which once completed I can use to give you an RMA number and authorise the unit for repair.
Let me know how you'd like to proceed.

Kind Regards,
David

JH sent RMA form after customer called.

Hi Sarah
I've just sent you the authorisation to return the product - as Dave said in his earlier email we will do an evaluation on the unit at £50 plus vat, and then quote on the repair.
You can then decide whether to proceed or not.
Kind regards
Jen Holden

Hi Sarah,
Your unit has been inspected and I am afraid the controller board needs replacing. The cost of a replacement board will be £175.00 (excluding VAT) and additional cost of £40.00 (excluding VAT) for labour. Please let me know if you would like to proceed with this repair and I will order components from MicroBoards.
Kind regards,
Tom

Hello

please go ahead with the replacement board of £215. Please go ahead with the purchase from Microboard PLC on our behalf.

Sarah

Hi Sarah
Just letting you know this ticke will now be closed since your father collected the unit this afternoon.
Kind regards,
Jen Holden